Concentrix, a global leader in Customer Service, work in partnership with the prestigious Opel/Vauxhall brand across Europe. We are currently recruiting for Warranty Assistants to join our team in Budaörs, Hungary. Located in state of the art facilities, our team of multilingual experts support a range of languages and assist the Opel/Vauxhall dealer network with the diagnosis and repair of vehicles.

What you can expect day to day:

• Handle warranty claims via phone and email.
• Fully investigating the request using Opel/Vauxhall systems, protocol and procedures.
• Escalating requests that cannot be resolved to other team members, and team leaders located both in the UK and Germany.
• Delivering service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner.
• Accurately logging all Dealer contacts and following up on cases using Opel/Vauxhall database systems.
• Attending team and other meetings for review of issues, assignments, regular discussion.

What we’re looking for:

• Automotive knowledge and experience preferred, gained either in a dealership, preferably Opel/Vauxhall, or with an OEM or OEM supplier business.
• Fluency in English & Finnish.
• Previous experience of handling warranty claims preferred.
• Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
• Ability to resolve queries to a high level remotely by telephone/email.
• Opel/Vauxhall product experience preferable.
• Good computer literacy - competent in the main Microsoft Office packages.
• Able to write clearly and succinctly in a variety of communication settings and styles.
• Time management skills, able to use time effectively and efficiently.
• Customer focus, dedicated to meeting the expectations and requirements of internal & external customers.

What can we offer you?

• Bright, modern, exciting place to work with excellent staff facilities
• Multicultural, multilingual environment.
• Excellent relocation package.
• Annual Reward & Recognition Ceremony.
• Professional development opportunities.

Relocating to Budaörs?

If you are relocating we’ll help with travel costs, accommodation on arrival and salary advances to help get you settled.

Budaörs is a small city of around 30,000 people, situated at the southern edge of the Buda Hills less than 10km from Budapest. The city offers contemporary architecture, the picturesque old town, breath-taking natural surroundings and historic monuments. You can reach Budapest in a matter of minutes via road or public transport.