WHY ACCENTURE?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at <web address removed>

THE ROLE

This is a customer centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business’ digital marketing campaigns.

What you'll do:

• Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
• Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
• Provide product and tool support to improve the overall experience and drive higher product adoption and spend
• Identify trends and solve problems facing multiple business customers
• Provide vital product insights and feedback on client products

What it takes:

• Experience working in a customer centric environment would be beneficial
• Minimum of 1 year’s prior work experience in the marketing or technology sector is desired
• Familiarity with online advertising and social media products
• Fluency in English AND full fluency in German
• Exceptional grammar and the ability to construct emails efficiently

The Person:

• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
• Has an interest in Marketing / Social Media
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills

Benefits

• Great Culture and Great Team Spirit.
• Constant Training
• Wellness program
• Career Progression
• Snacks onsite
• Pension
• Equity
• Group Life Assurance Scheme
• Group Accident Scheme
• Private Healthcare (after 6 months)
• Tax Saver
• Cycle to Work Scheme

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at <web address removed>.